Refund policy

Cancellation, Return & Replacement Policy – Bravo

Bravo has hygiene, product integrity, and customer satisfaction as its priorities. Have a look at our policy before placing an order.

Order Cancellation Policy

1. Cancellation Before Shipment

In case you want to cancel your order prior to shipping, you can do so by calling our customer support team:

Customer Care: 9923030233

Email: care@houseoffragrance.in

Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM

Orders cancelled before dispatch will be processed accordingly.

2. Cancellation After Shipment

Once an order has been shipped or dispatched, cancellation is not allowed.

Refund Policy (Important)

Bravo does NOT offer refunds on prepaid orders.

All prepaid orders are final and non-refundable

Refunds are not applicable for:

  • Change of mind
  • Delayed delivery
  • Incorrect address provided by the customer
  • Refusal to accept delivery

Please ensure product details, address, and order accuracy before completing payment.

Replacement Policy

There must be an unboxing video for any replacement request, damage claim, or concern about a specific product. No claims could be made without an appropriate unboxing video that shows the package being opened in its sealed state.
We offer replacement only under specific conditions mentioned below.

  • Eligibility for Replacement
  • A replacement request will be accepted only if:
  • The product received is damaged, defective, or incorrect
  • A clear unboxing video is shared within 48 hours of delivery
  • The product is not used and not opened and in original packaging.
  • All labels, barcodes, seals and outside wrappings are untouched.

Unboxing video is mandatory

Requests without an unboxing video will not be accepted.

How to Request a Replacement

Step 1: Email us within 24 hours of delivery

care@houseoffragrance.in

Step 2: Share the following:

  • Order ID
  • Clear unboxing video
  • Images of the product and outer packaging
  • Description of the issue

Step 3:

  • After verification, our team will arrange a replacement if approved.
  • Replacement dispatch timeline will be shared after verification.

Non-Eligible Items for Replacement

Replacement requests will not be accepted if:

  • Request is raised after 48 hours of delivery
  • Unboxing video is missing or unclear
  • Product is used, opened, or tampered with
  • Packaging, seals, labels, or barcodes are damaged or missing
  • Damage occurred due to misuse or improper handling
  • Free gifts or complimentary items are missing
  • Product is marked as non-returnable during promotions or sales

Free Gifts & Promotional Items

If a replacement is approved, all free gifts received with the order must be returned along with the main product.

Failure to return free items may result in replacement rejection.

Partial Replacement

In case your order has more than one item, you are allowed to request a replacement only on the product affected, as long as it is eligible.

Special Sale & Promotional Periods

During sale events, mega discounts, or special campaigns, replacement terms may differ.

Specific rules will be mentioned on the offer banner or product page.

Need Help?

For any queries related to cancellations or replacements, contact us:

📞 Customer Care: 9923030233

📧 Email: care@houseoffragrance.in

🕒 Monday to Saturday | 10:00 AM – 06:30 PM